Posting an queries, thoughts or findings on Chatter, allows other people in your organisation to be informed and contribute to the discussion.
Posting
Type your comments where it says 'Share an update' and then click Share.
These comments will be able to be seen by the person/s you have @mentioned or those staff members that can view this record.
@mentioning
The purpose of @mentioning, is to notify the person that an important conversation is going on that needs their attention. It can be use to ask a person a question or seek additional information.
To @mention someone when sharing a post:
- Start with an @ and then start typing the person's name.
- A list of options will pop up which may include: people, typically users you interact with the most.
- Select the person you wish to mention from the list
NOTE:
- You can tell that they have been mentioned correctly if their name appears in blue.
- These @mentions can only be seen by those within your Company that have access to the record.
- For people who choose to receive emails when mentioned, Chatter sends an email notification. A red number will also appear on the bell in the top right hand corner of the screen notifying them of a message they need to attend to.
Questions
In the Question TAB you can post targeted questions and select the Best Answer from the responses below. These questions are searchable and are a great avenue to incite discussion.
Others in your Company who have access to this record will be able to Like and Comment on this question.
Other staff members can respond to the question.
Then others can 'upvote' what they deem to be the best answer.
You can then select the 'Best answer' from the comments below. You can also choose to 'Company Verify' responses.
The comment will then be updated to show that it has been verified and selected as Best.
Polls
The purpose of a poll is to get feedback on any questions you may have.
To create a poll:
- Type a question in the text box,
- Provide at least two choices for answers. eg. Yes or No
- Use 'Add new choice' for more options
- Click 'ASK' to post the poll.
Poll Example
Note: Poll Responses are anonymous. Written feedback can be provided for / by responder in the polls comment thread for additional information or feedback.
This is what the poll will look like once posted. You will be able to click 'View Results', others will not.
Searching and sorting the feed.
You can search the feed by typing in a key word or sort by 'Most Recent Activity' or 'Latest Posts'.
